We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and Apple Pay.

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number on our Track Order page to monitor your shipment.

We accept returns within 30 days of purchase for a full refund. Items must be unworn, unwashed, and in their original condition with tags attached. Please visit our Returns & Exchanges page for instructions.

Standard shipping within the USA, Canada, New Zealand, and Australia typically takes 7-10 business days. Expedited options are available at checkout. International shipping times vary by destination. For more details, refer to our Shipping & Delivery page.

Yes, we ship to select international destinations. Shipping rates and delivery times vary by country.

We process orders quickly, but if you need to make changes or cancel, please contact our customer service team within 24 hours of placing your order. We’ll do our best to accommodate your request.

Support email: support@jwugifts.com

We have a detailed size guide available on each product page to help you choose the right fit. If you need further assistance, our customer service team is here to help.

If you receive a damaged or incorrect item, please contact our customer service team within 7 days of receiving your order. We will arrange for a replacement or refund.

Care instructions are provided on the product label and on the product page on our website. Generally, we recommend washing items in cold water and air-drying to preserve their quality. Low heat & tumble is perfectly fine as well.

You can reach our customer service team via email at support@jwugifts.com

Only one discount code can be applied per order. Make sure to use the code that offers the best value for your purchase.

You can sign up for our VIP club at the bottom of our homepage. Stay informed about new arrivals, special promotions, and exclusive discounts.

We prioritize quality and sustainability in our materials. Each product page includes detailed information about the fabrics and materials used.

To use a promo code, enter the code in the designated box at checkout. The discount will be applied to your total before completing the purchase.

At this time, we do not offer custom sizes or colors. Please refer to our standard size guide and product offerings for available options.

You can update your shipping address by logging into your account and editing your profile information. If you need to change the address for an existing order, please contact customer service as soon as possible.

If you're interested in becoming a brand ambassador, please visit our Ambassador Program page and fill out the application form. We will review your application and get in touch if there’s a fit.

To leave a review, go to the product page of the item you purchased, scroll down to the reviews section, and click on "Write a Review." Your feedback is greatly appreciated.

To unsubscribe from our newsletter, click the "Unsubscribe" link at the bottom of any of our emails. You can also manage your subscription preferences in your account settings.

Yes, our referral program rewards you for referring friends and family. Share your unique referral link, and when they make a purchase, you both receive a discount. Learn more on our Referral Program page.

For certain popular items, we may offer a pre-order option. Check the product page for availability or sign up for back-in-stock notifications.